MacTek Privacy Policy

Last Updated: November 5, 2026

This Privacy Policy explains how MacTek (“we,” “us,” or “our”) collects, uses, and shares personal information. MacTek is a Mac repair and IT support shop at 416 NE Greenwood Ave in Bend, Oregon. This policy covers our shop, in-home and business services, tutoring, our Mac store, our website, and our calls, emails, chats, and text messages.

1. Information We Collect

When you use our services

    • Contact information: Your name, address, phone number, and email address.
    • Device information: The make, model, and serial or IMEI number of your device, plus any passwords or security codes you give us so we can diagnose and test it.
    • Repair and service information: The problem you report, our diagnosis, the work performed, the parts used, the cost, and your ticket history.
    • Purchase and payment information: What you buy from us and how you paid. Credit card details are processed through our payment processor and are not stored by us.
    • Information on your device: Repairs, upgrades, and data recovery can involve the storage on your device, so we may see your files while doing that work. We access them only as needed for the service you requested.

When you use our website

    • Contact form: Your name, email address, subject, and message. These are sent to our email inbox, and our website keeps a log of emails it sends.
    • Newsletter: Your email address, if you sign up.
    • Repair status: Your ticket ID and last name, which you enter to look up your repair.
    • Chat: Your name, email address, phone number if you provide it, and the messages you send.
    • Website usage information: Your IP address, browser type, operating system, the pages you visit, and how you reached our site.

When you contact us

We keep records of our communications with you, including emails, phone calls, chats, and SMS/text messages (managed via RepairDesk, as described below).

2. How We Use Your Information

We use your information for the following purposes:

    • To provide our services: This includes diagnosing problems, performing repairs and support, communicating with you about the status of your repair, and processing payment.
    • To communicate with you: This includes appointment reminders, repair updates, and responses to your questions.
    • To improve our services and website: We use this information to understand what customers need and how our website is used.
    • For marketing: With your consent, we may send you our newsletter and information about our services. We also measure how well our advertising works.
    • To comply with legal obligations: We may need to disclose information to comply with court orders, subpoenas, or other legal requirements.
    • To protect our rights and interests: We may use information to prevent fraud, keep our systems secure, or enforce our terms.

3. Sharing Your Information

We do not sell your personal information. We share it only with the service providers and in the situations listed here.

    • RepairDesk: Our point-of-sale and repair management system. It holds customer and repair records and runs our repair tracker, website chat, and SMS/text messaging.
    • Mailchimp: Sends our newsletter to people who sign up.
    • Google: Google Analytics and Google Tag Manager help us understand how our website is used. Google Ads helps us measure ad results, including calls and form submissions that come from ads. Google Maps shows our location.
    • Other service providers: Companies that help us run our business, such as payment processors, shipping companies, IT support providers, and our website and email hosts.
    • SMS/Text Messaging: Your mobile phone number and related information are shared with our point-of-sale provider for the purpose of managing SMS/text messaging communications as described below.
    • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
    • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. SMS/Text Messaging (Managed via RepairDesk)

We use SMS/text messaging through our point-of-sale (POS) provider to communicate with you regarding appointment reminders, updates on repair progress, missed call or request for a review.

    • Consent: By providing your mobile phone number and opting in to receive SMS messages from us, you consent to receive text messages from MacTek for the specified purposes. You may provide consent verbally.
    • Opt-Out: You can opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. Doing so will remove you from all SMS campaigns managed through our POS provider.
    • Message Frequency: Message frequency varies. You will primarily receive messages related to scheduled appointments and updates on the status of your repairs.
    • Message and Data Rates May Apply: Message and data rates may apply. Check with your mobile carrier for details.
    • 10DLC Compliance: We are committed to complying with all applicable 10DLC (10-Digit Long Code) regulations and guidelines.
    • Permitted Message Types: We only send the following types of SMS messages:

    • Appointment Reminders: Notifications about upcoming scheduled appointments.
    • Repair Updates: Updates on the status of your device repair (e.g., diagnostic complete, parts ordered, repair completed).
    • Missed call: If we miss a call from you, we’ll drop you a message.
    • Review request: If we have completed a repair, we request you share your feedback on our Google profile.

    • No Sharing of Information: We do not share your personal information, including your email address or mobile phone number, with any third parties/affiliates for marketing or promotional purposes. Any other mention of data sharing in this agreement excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Tracking Technologies

Cookies are small text files stored on your computer or mobile device when you visit a website. We use cookies and similar tools to keep our website working, understand how it is used, and measure our advertising.

You can disable cookies in your browser settings, but some features of our website may not work. You can also manage Google ad personalization at Google My Ad Center and opt out of Google Analytics with the Google Analytics opt-out add-on.

6. How We Protect Your Information

We use reasonable safeguards to protect your information, but no website, system, or transmission is completely secure. If you gave us a password or security code for your device, we recommend changing it after your service is complete.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

You have the following rights regarding your personal information:

    • Access: You have the right to access the personal information we hold about you.
    • Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
    • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
    • Opt-out of marketing: You have the right to opt out of receiving marketing communications from us at any time.

To exercise these rights, please contact us using the contact information below.

9. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the “Last Updated” date at the top of this policy. Your continued use of our services after changes are posted means you accept the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

MacTek
416 NE Greenwood Ave
Bend, OR 97701
(541) 848-3103
info@bendmactek.com