Business IT Support
Here at MacTek we understand how important smoothly-running technology is for a business. We can advise you on products, set up your office, configure your machines, and then teach you how to use it all. We are Certified Apple Support Providers and Certified Windows PC Specialists who have extensive knowledge on what it takes to run a business. Whether you work by yourself at home or if you run multiple computer labs, we can help.
Business IT Support FAQ’s
Q: Can you help us figure out what we need to be productive?
A: Yes! We are up to date on all the latest hardware available. We will sit down with you and design a system that will take care of all your needs. We will make it scalable so it can grow with your business. We take care of everything including cables, printers, routers, switches…. and anything else you will need and make sure it is in your price range. We work around your schedule to minimize down time.
Q: How long does the process usually take?
A: The initial assessment usually takes less then an hour. We will have a bid to you the next business day with several options for your consideration. After you accept our offer, it usually takes a week to ship all the components. The install time is dependent on your specific system but on average it takes about 3-4 hours to set up and test everything.
Q: Do you offer continuing support?
A: Definitely. After your system is set up and working, we will instruct you and your employees on how to use everything. This can be either one on one or in a classroom environment. We will make sure everyone is comfortable and knowledgeable of their new systems. After everyone is happy we will continue to be available for any questions or tweaks. We have been in Bend for the last 5 years and have no plans of leaving. Therefore, we will always be available for any technical support issues in the future.
Q: Do you support both Apple and Windows computers?
A: We do offer limited support for windows computers but we specialize in Macs. We also collaborate with a local windows specialist. That way if we can not help you, we can find someone who can.
Q: How much do you charge?
A: We are one of the most cost effective companies in all Central Oregon. Not only are our hourly rates less but we also don’t markup equipment sales. If you can find a cheaper source for components, we will gladly go with them. Feel free to compare our prices with Connecting point, Paul The Computer Guy, and Michael Sullivan. You will find we are cheaper, friendlier, and do the same quality work, if not better.
Q: How can I get this process started?
A: Give us a call at 541-848-3103 or you can send us an email directly at firstname.lastname@example.org We would be glad to talk to you today.